Terms and Conditions

CANCELLATION POLICY

 

If you can no longer make your stay, you are welcome to gift/ sell your stay to friends or family. Please let us know the new guest’s details in advance of their arrival.

 

Full Price Bookings:  

A booking may be refunded, or dates of stay changed free of charge 14 + days before check-in.  

Between 14 days and 48 hours before check-in, a change of dates can be offered free of charge, however, no refund will be offered.  

No refunds or date changes can be offered 48 hours prior to the guest’s arrival.  

 

Discount Bookings:  

Between 14 days and 48 hours before a guest’s stay, Pods can be date changed, however, no refund will be offered.  

No refunds or date changes can be offered 48 hours prior to the guest’s arrival.  

Discount bookings can only be rebooked in the Low Season. Should you wish to rebook a discount stay in Peak Season, you will be required to pay the price of the difference .

 

 

CHECK IN/OUT

Check-in is after 3.00pm on the day of arrival, Checkout is 11am.

 

 

DAMAGE

If you cause any damage to your Pod or elsewhere on the site during your stay, please inform us immediately. We understand that accidents happen but often damage is made worse by being left without any clearing up.

 

 

NUISANCE

We are a quiet peaceful site, and we ask guests to be respectful to others on the site. Loud noise and nuisance will not be tolerated at any time and all noise must be kept to a minimum after 10pm. Guests who in our reasonable opinion are causing a nuisance may be required to immediately leave the site.

 

 

DOGS

We operate as a dog-friendly site and charge a supplement £10 per dog (with a maximum of two dogs) to cover additional cleaning responsibilities. Dog owners are requested to follow the following rules:

Please always keep your dog on a lead on site. Your dog may be friendly, but we do receive guests who are afraid of dogs and may find them approaching them scary.

Please do not allow your dog to sleep on the beds. Please provide your own dog bedding. PLEASE PICK UP AFTER YOUR FURRY FRIEND AND DEPOSIT IN BINS PROVIDED.

 

COMPLAINTS

We hope that you enjoy your stay with us, but if you have any issues, please let us know immediately so we can rectify them. Unfortunately, we will not be able to deal with any complaints once you have left the site.

 

CLOSURES

In extreme weather, Craigmaddie Glamping reserves the right to close the site. In this circumstance, we will move your booking to an alternative date.

 

SMOKING

Smoking is not permitted inside the Pods or inside any public space under any circumstances. Smoking outdoors is permitted but please collect any cigarette butts and dispose of them appropriately.11

Book one of our glamping pods online today or contact us for more information